Booking Terms and ConditionsOur Conditions of HireHIRE PRICE The hire price is guaranteed to remain the same as quoted at the time of reservation so long as no alteration has been made to the itinerary after the reservation has been made. Any alterations made to the journey itinerary after the reservation has been made will be charged accordingly. PAYMENT Devere Cars require payment to be made a 25% deposit or a £50 minimum charge (whichever is the greater) to be paid at the time of the reservation with the balance due 6 weeks prior to the service. Services under £100 must be paid in full at the time of booking. Confirmation and receipt will then be forwarded to the credit card holder making the reservation. If paying by cheque please make it payable to ‘Devere Cars’. If the deposit and/or balance is not paid in time, we shall cancel your booking. If the balance is not paid in time we shall retain your deposit. Please note that any promotions/offers/discounts provided are only valid if our booking conditions are adhered to, in particular, if the final balance is not paid by the due date, discounts cannot be claimed and the booking may be cancelled due to non-payment. GIFT VOUCHERS Devere Gift Vouchers must be paid in full at the time of purchase and are not refundable. PRICES Quotations are based on the duties outlined by clients and our estimated time to leave from our base, complete the services and return to base. Extra journeys or duties requested by clients on the day, where possible, will be charged at the hourly rate. AMENDMENTS TO BOOKINGS Please ensure when booking that accurate details are provided. Any subsequent changes after your confirmation invoice has been issued may not be possible due to other commitments. If the change(s) can be made there will be a £25 administration fee. Notice of the amendment must be given in writing to the company. CANCELLATIONS A cancellation charge of £50 applies after booking is made, if less than 7 days notice is received 50% charge, if less than 48 hours 100% charge. A cancellation invoice will be supplied for insurance claims. If the client fails to arrive at his/her collection point then NO REFUND will be issued. Should you wish to cancel your confirmed booking, the person who made the booking must advise the Company in writing. Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions. AIRPORT TRANSFERS - NON ARRIVAL Edinburgh to Edinburgh City Centre transfers should take no more than 1 hour, we therefore include 1 hour in our executive transfer rate and 1.5 hours for other vehicles. If following a reservation the client fails to arrive on the flight detailed at the time of reservation then the chauffeur shall wait for a maximum of 3 hours starting from the flight’s expected arrival time. An extra charge will be incurred for the additional two hours. This will be charged at our basic hourly rate of the current tariff. If after this time the client fails to arrive, NO REFUND will be issued. DELAYS Devere Cars will monitor the flight progress based on information available. The chauffeur shall amend his arrival time accordingly. If however the flight arrival time is amended due to delays following the chauffeur’s arrival at the airport, then additional waiting time will be charged at our basic hourly rate from the current tariff. If, as a result of extreme delays the chauffeur is required to return to the airport in order to collect the client, then this will be at the convenience of Devere Cars. Devere Cars are obliged to carry out other pre-booked reservations, and cannot cause delays and inconvenience to other clients as a result of flight delays. To ensure that a vehicle is available for your late arrival please inform our office as soon as you are aware of any delay to your arrival time. INSURANCE The vehicles/drivers of Devere Cars are fully insured including Public Liability Insurance. ROUTE The route taken is at the driver’s discretion. The driver will take the best possible route and in the event of heavy traffic congestion, he/she will amend the route if necessary and endeavour to deliver passengers to their destination on time. Devere Cars do not accept responsibility for any delays or missed appointments/travel arrangements. Always allow plenty of time for your journey. SPEED The driver will always drive at a reasonable speed. SMOKING Devere Cars operate a strict NO SMOKING policy in all our vehicles. ALCOHOL & FOOD The consumption of alcohol and food is forbidden in all vehicles used by Devere Cars unless pre-booked direct with Devere Cars. DOGS Guide dogs are allowed in our vehicles but must be declared at the time of reservation. CHILDREN Devere Cars DO NOT provide child seats for our vehicles. If a child seat is required for your journey, it must be provided by the parent/carer of the child and fitted correctly. The parent/carer is responsible for the safety of the child at all times. COMPLAINTS If for any reason you are unhappy with an aspect of your journey or a member of our staff please make your comments known to the driver at the time of the incident. You will also be required to put your complaint in writing and send it to our office: Devere Cars, Travel House, Cammo Road, Edinburgh EH4 8EF detailing the date and time of the complaint, the driver’s details and the nature of your complaint. Devere Cars will endeavour to rectify these matters immediately but may take further action if necessary. WAITING TIME The first 30 minutes of waiting time (excluding airport transfers) is included in the hire price. Thereafter, waiting time will be charged at our basic hourly rate based on our current tariff at the time of journey. DISORDERLY BEHAVIOUR Devere Cars reserve the right to refuse travel to any person deemed to be a nuisance or danger to our passengers or employees. If necessary Devere Cars may request the police to assist us in removing any offenders from our vehicles. In these circumstances NO REFUND will be issued and NO COMPENSATION will be paid. ILLEGAL MATERIAL The carrying or use of any illegal drugs or weapons in our vehicles is forbidden. RESPONSIBILITY Devere Cars DO NOT accept responsibility for the following: delays due to adverse weather conditions; theft or damage of any item belonging to any of the passengers travelling in our vehicles unless caused by a member of our staff; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions or items in the vehicle does so at their own risk. VEHICLES Devere Cars aim to provide our clients with the vehicle group booked all times. However Devere Cars reserve the right to provide a similar vehicle if such vehicles are not available. BANK HOLIDAYS, PUBLIC HOLIDAYS & UNSOCIAL HOURS Excess charges will be incurred for any journey made on a public or bank holiday or during unsocial hours (2000-0800). If the date of travel falls on one of these dates please make this known to our staff whilst making the reservation and the tariff will be amended accordingly. COSTS Any costs incurred on the journey (including parking costs and toll costs) will be charged at cost. If parking tickets are issued to our drivers/vehicles as a result of passenger instructions then the client named on the contract will incur additional costs to cover these. LUGGAGE All luggage is to be placed in the luggage compartment provided. The driver must agree to any item the client wishes to take into the vehicle with them. DOORS Our staff will be responsible for opening doors of vehicles when safe to do so. No doors will be opened until the vehicle has come to a complete halt. DAMAGE If any of our vehicles is damaged or soiled as a result of passengers’ actions, we will charge the client named on the contract fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet. GRATUITIES Gratuities are at the client’s discretion and are not included in the price. If the client wishes to make a gratuity payment, he/she may request this be charged at their discretion. Devere Cars wish you a pleasant journey and thank you for taking time to read our conditions of hire.
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